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Feedback Turnover Rate 

Keywords: Turnover Rate, Turnover
Forum: Search and Rescue Information - Forum
Re: None SAR membership organizational problems (Richard Hannibal)
Re: Question Turnover Rate (David R. Tate)
Date: 1998, Feb 17
From: Wendell M. Wassmann

In going through some of the questions on the topics, and the replies, I can honestly say, things in Nome, Alaska are no different than in America (48 states)

I am theCcommader of our local Squadron of the Civil Air Patrol. I spend many hours thinking about recruiting members, but once I get them, how do we keep them?

I get a lot of correspondence, newsletters and etc, regarding the very topic. After sorting it all out, here is what is more important, the CAT principle, Communication, Appreciation, Training.

Communication- You have to let your volunteers know what's going on, keep them informed about what the organization is up to. Members need to communicate up, down and laterally within the chain of command. Have membership drives, group activities, such as picnics, barbeques, weekend training activities, and Christmas parties. Your members need to get to know one another, the communication aspect is the most important vehicle for this. Also, consider doing volunteer activities for the community, such as visiting schools. It is important for a SAR organization to play an active role in the community.

Appreciation- the members need to be recognized for their efforts. If one of your members is credited with saving a life, get the local new media, newspapers, tv and radio involved. It gives the members, and the organization a tremendous boost in moral. Public affairs can be an important contribution to the success of an organization, make it work for you.

Training- Your members have to know what to do, and how to do it. Make training relavant.

One aspect I did not mention, is TLC. The idea of having a mentor, making one person responsible for a few members is an excellent idea. You need to give the members Tender Loving Care. Obviously, people would not want to be a member if they did not think they could do some good. If you are the leader of an organization, depending on size, devote a certain amount of your time, calling and tallking to your members on an individual basis.

In closing, it is an incredibly difficult job, being the boss of a bunch of volunteers. I is important though to treat each member as an individual, communicate with them, show them appreciation, and train them. After all, it is really boring waiting for the next SAR.

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